Week 1
1.
The differences of producing goods and the delivery of services has significant implication relative to the overall management of operations. The management of operations relating to the delivery of services requires more efficient of the service delivery processes and excellent customer services. The employees involved in the delivery of the services should be experienced and have a proper understanding of the service delivery processes. On the other hand, the production of goods calls for the efficient and efficient manufacturing processes. The organizations involved in production of goods should reduce potential wastages and inefficiencies in the production processes to ensure the production of quality goods.
2.
Matching the demand to supply in the organization is important and mainly relies on the management makes choices. The concept of matching demand to supply seeks to only produce and supply goods that are demanded in the market without any excesses. There are some actions the manager can adopt to increase the probability of matching demand to the supply including the alignment of the overall business strategy through placing emphasis on high-priority products. The optimization of the value streams would also assist in understanding the customer issues and the collaboration of the needs. Such strategies would help in matching the demand to supply level.
3.
The adoption of technological innovation has some downsides for both the consumers and the organizations. For the organizations, technological innovation reduces the worker morale and thus, reducing productivity in the short-term (Westerman, Bonnet, & McAfee, 2014). The organizations are exposed to high security risks due to the increase cyber security concerns. For consumers, they are usually reluctant to change their attitude towards innovation and they might suffer the pain of changing their norms. Early adopters also incur high prices of the technology products.
4.
a. Some of the potential reasons that could push a business person to make unethical decision includes the pressure to become successful, the lack of adequate training and the absence of policy for reporting the unethical actions.
b. Some of risks and costs of unethical decisions includes a decline in the productivity, reduced employee morale, and affecting the ability to maintain the long-term engagement with the customers (DeGeorge, 2017).
References
DeGeorge, R. T. (2017). Ethical issues in information technology. The Blackwell guide to business ethics, 267-288. EssayBishop
Westerman, G., Bonnet, D., & McAfee, A. (2014). Leading digital: Turning technology into business transformation. Boston, MA: Harvard Business Press.
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